VoIP and RFID in the Japanese department chain Mitsukoshi
August 20th, 2006

Via RFID in Japan, this article says that “in a dressing room in the huge Japanese department chain Mitsukoshi, half-dressed customers scan RFID-tagged jeans and then use an IP telephone to check inventory and call for more clothes to be brought in.Workers at the $8.5 billion retail Tokyo-based chain traditionally waited outside dressing rooms, listening for instructions to bring more clothes. In the new experimental system, the workers can stock shelves while waiting for their Voice-over-IP phone to ring and for the customer to ask for something.But those requests will most likely be quite specific. With most of Mitsukoshi’s clothing already RFID-tagged, customers can scan the clothing in to quickly check inventory displayed on the RFID-reader-equipped Cisco phone’s 3.38 x 4.5 in. touchscreen display. The display details the same product in various sizes and colors as well as similar products, showing inventory status of all of the choices. A customer selects a preferred item, hits a button and the phone rings with the sales associate, who instantly can see the dressing room that is calling and the particulars of the products desired.Not only does the phone’s communications abilities make the system run more smoothly, but it’s a much more cost-effective alternative to a multimedia kiosk, said Manoj Fernando, an EVP of Business Development at Litescape, one of the vendors involved in the project”.

VoIP Meets RFID In a Japanese Dressing Room

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